Accessibility

Accessibility statement – Newcastle Safeguarding Adults Board and Newcastle Safeguarding Children Partnership Website

This website is run by Newcastle City Council on behalf of the Newcastle Safeguarding Adults Board and Newcastle Safeguarding Children Partnership. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We use plain English to make the website as simple as possible to understand.

Technical information about this website’s accessibility

Newcastle City Council is committed to making it’s websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website aims to comply with all of the Guidelines for UK Government websites, as well as all the priority 1 and 2 checkpoints to achieve compliance with the Worldwide Web Consortiums (W3C) Web Content Accessibility Guidelines (WCAG) 1.0, Level AA, and to maintain this standard as a minimum. We are currently working towards compliance with the W3C WCAG 2.0, Level AA, with a long-term aim of achieving W3C WCAG 2.0, Level AAA. For more information visit Web Content Accessibility Guidelines.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

What to do if you can’t access parts of this website

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille let us know by emailing safeguardingboards@newcastle.gov.uk or calling the Communications Support Team on 0191 211 5094. We’ll consider your request and get back to you within 3 working days.

Contacting us

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations (that are not listed below), please let us know by emailing safeguardingboards@newcastle.gov.uk

If you need information about Newcastle City Council services in a different format like an accessible an PDF, large print, easy read, audio recording or braille let  Newcastle City Council know by emailing corporatecommunications@newcastle.gov.uk or calling the Communications Support Team on 0191 211 5094. They’ll consider your request and get back to you within 3 working days. Their contact centres have audio induction loops, or if you contact them before you visit a contact centre they can arrange a British Sign Language (BSL) interpreter. Find all of Newcastle City Council’s contact details are here www.newcastle.gov.uk/contact-us

How accessible is the NSAB and NSCP website?

This website was launched in 2021. It was tested on 25 February 2021 using the SiteImprove website. We acheived:

  • an accessibility rating of 90.7 out of 100
  • digital certainty index score of 81 out of 100
  • quality assurance score of 62 out of 100
  • search engine optimisation score of 90.2 out of 100

We know some parts of this website aren’t fully accessible. We are working on fixing the issues below within the next 6 months:

  • pdf documents

Non compliance with the accessibility regulations

There are some elements of this website that we are unable change to follow the accessibility guidance as the cost would be too great and these changes would impact upon the usability of the website. For example:

We will not be making changes to:

  • the ‘Read more’ or ‘Learn more’ buttons that we use across the site to indicate that you can read the page in full from the summary of the page. They have been flagged as using too generic a text. However upon review screen readers will read the title of the page, followed by the summary and then the ‘read more’ button. We hope that this is enough contextual information for the user to understand that you can click the button to ‘read more’ about that specific page.

PDFs and other documents

We have a number of PDF documents on our site. We will be working to reduce these and update any older PDF documents to ensure they are accessible.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 15 January 2021 using SiteImprove software.

What we’re doing to improve accessibility

We carry out monthly accessibility check using software, if issues are identified we either fix them straight away, or if the issue requires resource or financial investment put plans in place to resolve. For issues we can’t resolve easily, we publish details in this accessibility statement under Non compliance with the accessibility regulations

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

This statement was prepared on 16 January 2021. It was last updated on 25 February 2021.

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