The NSAB have agreed 8 Principles of Engagement as best practice approaches to responding to people who, for a range of reasons, may not be engaging with services.
How practitioners engage with service users and clients can make a big difference. Engaging with services can be daunting for people, so it needs to be made as easy as possible. The NSAB would like all practitioners to adopt the 8 principles when working with adults at risk.
- Ask the person what their preferred method of communication is.
- Recognise the extent to which a person’s vulnerability may impact on their ability to engage.
- Use the Mental Capacity Act (MCA).
- Consider the person’s mental capacity to engage, but also the consequences of non-engagement.
- Where possible, identify a lead professional to build up a trusting relationship with the person.
- Don’t assume that someone else is dealing with the problem.
- Be careful what you record around engagement or lack of.
- Remember, engagement may fluctuate.